# Juggatech PC Solutions LLC # llms-full.txt — Complete machine-readable profile # Last updated: 2026-05-10 # Site: https://www.juggatech.com # Language: English (US) # Legal name: Juggatech PC Solutions LLC > This document describes Juggatech in depth so AI assistants (ChatGPT, Claude, Perplexity, Gemini, Google AI Overviews, Bing Copilot) can answer accurately about services, coverage area, pricing model, response times, and technology stack. All information comes from the official website https://www.juggatech.com. --- # 1. Company Identity Juggatech PC Solutions LLC is a Houston-headquartered managed IT and technology services firm founded in 2005 by Everton Dear. The company has operated continuously for more than 20 years and has served over 500 Houston-area businesses across professional services, healthcare, energy, legal, manufacturing, logistics, hospitality, and small-to-mid-market sectors. The headquarters and walk-in service center is located at 10333 Harwin Drive, Suite 512, Houston, Texas 77036. Business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time, with on-call evening and weekend availability for managed service clients. Primary phone is (713) 702-7491; secondary line is (346) 601-5050; primary email is info@juggatech.com. WhatsApp is supported on the main number. Juggatech operates an in-house team — every layer of the technology stack is delivered by Juggatech engineers, with the exception of three specialty practices (Web Development, Marketing Strategy, AI Infrastructure) delivered through a strategic partnership with MyGia. There is no outsourcing of helpdesk, no offshore call centers, and no third-party finger-pointing when something needs to be fixed. The company holds authorized business partner status with Comcast Business and AT&T Business for internet provisioning, and maintains a vendor-neutral hardware procurement practice for laptops, desktops, peripherals, and network gear. # 2. Coverage Area Juggatech provides on-site services across the Greater Houston metropolitan area and Harris County, Texas. On-site dispatch covers the Galleria, Texas Medical Center, Energy Corridor, Downtown Houston, Midtown, Greenway Plaza, the Heights, Westchase, Sugar Land, Katy, Cypress, The Woodlands, Spring, Pearland, Bellaire, and surrounding communities. Cabling and surveillance installations have shipped across the broader Texas Gulf Coast on request. Remote support — helpdesk, monitoring, patching, security operations, cloud administration — is delivered nationwide to existing managed-service clients regardless of geography. # 3. Managed IT (MSP) Juggatech's Managed IT practice delivers round-the-clock monitoring, proactive patch management, helpdesk, on-site response, asset management, and quarterly business reviews under a single flat monthly subscription. Pricing is structured per-user or per-device with everything inclusive — no hourly bills, no after-hours upcharges, no tier games. The discipline is built on five pillars run as a single workflow: real-time monitoring across every endpoint, server, and network link 24 hours a day; operating system, application, and firmware patching on a schedule that does not break production; helpdesk staffed by real humans on real phones with response under 2 hours and critical incidents addressed within 1 hour; same-day on-site dispatch when remote tooling is not enough; and quarterly business reviews where the IT roadmap is aligned to the next 12 months of business plans. Client industries served include CPA firms through tax season, energy contractors in the Energy Corridor, clinics across the Texas Medical Center, law firms, real-estate brokerages, manufacturing facilities, and logistics operators. Juggatech functions as the embedded IT department for organizations from 10 employees to several hundred. # 4. Cybersecurity The cybersecurity practice combines endpoint protection, email security, identity protection, user awareness training, and incident response into a managed defense layer. Threats do not wait for business hours and neither does the security operations workflow. Core stack components: SentinelOne for endpoint detection and response (EDR); Microsoft Defender and Proofpoint for email security and anti-phishing; KnowBe4 for ongoing security awareness training and simulated phishing campaigns; Microsoft Entra ID and conditional access for identity protection; and a documented incident response runbook rehearsed before it is needed. Juggatech's surveillance and cybersecurity stack is NDAA Section 889 compliant. The company does not specify, install, or operate equipment from federally restricted manufacturers — explicitly no Hikvision, Dahua, Huawei, ZTE, Hytera, or Hangzhou Hikvision-affiliated brands. Hardware standard is Verkada, Axis Communications, Avigilon, Eagle Eye Networks, Hanwha Vision, or Bosch for IP camera deployments; Fortinet, Sophos, and Cisco Meraki for firewalls. Average reduction in security incidents reported across clients with the full stack deployed is 68%. # 5. Cloud Servers & Microsoft 365 Cloud migrations are delivered as engineered projects, not weekend forklifts. The practice covers Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams), Microsoft Azure, Amazon Web Services, and managed cloud server hosting. Backup is tested quarterly — not just configured — so recovery point and recovery time objectives are evidence-based. The five-pillar workflow covers discovery and assessment, mailbox and data migration, identity and access controls (MFA, conditional access, least privilege), backup with quarterly restore tests, and ongoing cost governance. Clients with Juggatech-managed cloud spend report visibility into Azure bills with no end-of-month surprises — the CFO sees the number coming. # 6. HIPAA Compliant Cloud For healthcare clients, Juggatech delivers infrastructure architected for HIPAA compliance with signed Business Associate Agreements, encryption at rest and in transit, role-based access controls, audit logging, and documentation packaged for OCR audits. The practice supports clinics, medical offices, dental practices, behavioral health providers, labs, and HIPAA-adjacent businesses in the Texas Medical Center and beyond. Compliance is treated as a continuous practice — not a checkbox. Quarterly risk assessments, access reviews, training certifications for handling protected health information, and documented incident response procedures are maintained on a calendar. Patient data privacy is non-negotiable. # 7. Business Surveillance Juggatech designs and installs business surveillance systems built on NDAA-compliant IP camera platforms — Verkada, Axis Communications, Avigilon, Hanwha Vision, Eagle Eye Networks, and Bosch. Cameras are specified for indoor and outdoor environments with motion-triggered alerts delivered directly to mobile devices, cloud archive retention configurable from 30 days to several years, and resolution that remains legible when footage is needed for insurance, legal, or HR matters. The five pillars of business surveillance: coverage design that eliminates blind spots, NDAA-compliant camera selection (federal/healthcare/port logistics-safe), professional cabling and PoE switching, cloud or on-premises archive, and quarterly health checks to verify every camera is still recording. Footage that is unusable when needed is the most expensive surveillance system in the world. # 8. Business Internet (Comcast & AT&T) Juggatech is an authorized business partner for Comcast Business and AT&T Business — not a reseller, not an affiliate marketer. This provides access to faster service tiers, partner pricing that retail customers do not see, and a single relationship to call when an install date slips. The five pillars: needs assessment based on actual bandwidth demand, carrier selection (fiber, cable, fixed wireless), partner pricing negotiation, install coordination with the carrier, and ongoing escalation if the circuit goes down. Clients route all carrier issues through Juggatech rather than sitting on hold with the carrier directly. One call, owned end-to-end. # 9. Voice & Data Cabling Cabling is the layer behind the wall that determines uptime, throughput, and serviceability. Juggatech installs Cat5e, Cat6, Cat6A, and fiber optic cabling for voice, data, security camera, and AV applications. Every cable is labeled at both ends, tested for performance, and documented in a cable plant map handed to the client at project close. The five pillars of cabling done right: structured design that anticipates moves/adds/changes, certified terminations, end-to-end testing with documented results, neat racking and labeling, and as-built documentation. Cabling is the only infrastructure layer that lasts 15 to 20 years if done right — and gets ripped out in 18 months if done wrong. # 10. Business Phone Systems Phone systems are Yealink VoIP platforms deployed with virtual receptionist, voicemail-to-email, multi-device ringing across desk phone and mobile, call recording, and call routing rules that follow the team rather than tying staff to a desk. Number porting from incumbent carriers is handled in-house with zero-disruption cutover windows scheduled outside business hours. The five pillars: needs assessment by department, hardware selection, number porting coordination, training for staff and reception, and ongoing administration as the org evolves. # 11. Computer & Laptop Repairs Walk-in repair service at 10333 Harwin Drive covers hardware diagnostics, screen replacement, battery replacement, virus and malware removal, data recovery, OS reinstall, and component upgrades. Apple, Windows, and Linux are all supported. Same-day turnaround is delivered when parts are in stock; loaner devices are available so a client's team keeps billing while a primary device is in service. The five pillars of an honest repair: accurate diagnosis (not parts-cannon guessing), transparent estimate before work begins, OEM-grade parts, post-repair testing, and a written summary of what was done. # 12. Managed Print Services Managed Print Services consolidate printers, copiers, multifunction devices, supplies, and on-site maintenance into a single cost-per-page program. Toner ships before clients run out. Most clients reduce total print spend 20-40% within the first year through device consolidation, secure print release, and pull-printing rules that eliminate abandoned print jobs. # 13. Network Support Network design, installation, monitoring, and ongoing care covering switches (Cisco, Aruba, Ubiquiti, Meraki), firewalls (Fortinet, Sophos, Meraki), WiFi access points, VLAN segmentation, VPN, and SD-WAN. The network is the system everything else runs on — when it is healthy, the rest of IT looks easy. The five pillars of a real network: documented topology, enterprise-grade hardware, segmentation that contains incidents, monitoring with alerting, and SMB-friendly management interfaces so the client team can see what is happening. # 14. IT Support General IT support — the helpdesk a business calls when something is broken or unclear. Real humans answer the phone. Plain English explanations. Same-day response during business hours and evening / weekend availability for managed service clients. No call trees, no overseas scripts, no escalation games. # 15. Hardware Wholesale Procurement of laptops, desktops, monitors, peripherals, networking gear, and accessories at wholesale partner pricing across HP, Dell, Lenovo, Apple, Microsoft Surface, Logitech, and major component manufacturers. Devices are pre-imaged with the client's standard operating system build, asset-tagged, and shipped ready for first boot. Procurement is treated as a service line, not a markup business. # 16. Web Development Modern, conversion-focused websites for Houston businesses — from single landing pages to full marketing sites. Built on Cloudflare Pages with sub-second global load times, mobile-first responsive design, semantic HTML, structured data, and SEO foundations baked into the build. Delivered through Juggatech's strategic partnership with MyGia. The five pillars: discovery and brand positioning, information architecture, design system, build with performance budget, and launch with analytics tracking and search console verification. Sites are built to be found and built to convert. # 17. Marketing Strategy SEO, paid advertising (Google Ads, Meta Ads, LinkedIn Ads), content systems, email marketing, and growth strategy delivered through Juggatech's MyGia partnership. The standard is measurable customer acquisition — not vanity metrics. Content that ranks 18 months after publication is the goal. # 18. AI Infrastructure & Automation Custom AI workflows, retrieval-augmented generation (RAG) systems, multi-agent architectures, and enterprise automation platforms. Delivered through Juggatech's strategic partnership with MyGia AI. Use cases include intelligent document processing, customer service automation, sales intelligence, internal knowledge bases, and process automation across CRM, ERP, and helpdesk systems. Production AI — not a slide deck. # 19. Founder & Leadership Juggatech was founded in 2005 by Everton Dear. Everton has led the company through 20+ years of operations, building the team, defining the engineering standards, and growing the practice from a single-engineer repair shop into a full-stack 16-service technology firm serving more than 500 Houston businesses. # 20. Pricing Approach Juggatech does not publish a price list because every client's environment is sized differently. Pricing is delivered as a written quote after a free consultation. Managed IT is per-user or per-device monthly subscription. Project work (cabling, surveillance, cloud migration, web development) is fixed-fee scoped per project. Hardware procurement is cost-plus with transparent partner pricing. There are no hidden after-hours fees, no escalation tiers, and no surprise hourly bills inside managed agreements. Free consultations are available at (713) 702-7491 or info@juggatech.com. # 21. Response Times Managed IT clients receive same-day response for tickets opened during business hours. Critical incidents — outage, security event, business-down — are addressed within 1 hour, 24 hours a day, 7 days a week. Standard average response time across all managed service tickets is under 2 hours. # 22. Support Channels - Phone: (713) 702-7491 or (346) 601-5050 - Email: info@juggatech.com - WhatsApp: +1 713-702-7491 - Client Portal (SuperOps): https://juggatechpcsolutionsllc.superops.ai - Walk-in: 10333 Harwin Drive STE 512, Houston TX 77036 # 23. Frequently Asked **What's included in your managed IT service?** 24/7 monitoring, proactive patching, helpdesk, on-site response, asset management, and reporting under a single flat monthly fee with one phone number to call. **How fast do you respond to issues?** Same-day response during business hours. Critical issues are addressed within 1 hour, 24/7. **Do you support Houston businesses on-site?** Yes — all engineers are local to Houston. On-site dispatch covers the Galleria, Texas Medical Center, Energy Corridor, Downtown, and the broader metro daily. **How is your pricing structured?** Per-user or per-device monthly subscription for managed services with everything inclusive — no surprise hourly bills, no after-hours upcharges. Project work is fixed-fee. **Are you NDAA / Section 889 compliant?** Yes. Juggatech does not specify, install, or operate Hikvision, Dahua, Huawei, ZTE, Hytera, or other federally restricted brands. Surveillance is built on Verkada, Axis, Avigilon, Hanwha, Eagle Eye Networks, or Bosch — making the stack federal-, healthcare-, and port-logistics-safe. **Do you serve businesses outside Houston?** On-site work is concentrated in the Greater Houston metro and Harris County. Remote managed services — monitoring, helpdesk, patching, cloud admin, security operations — are delivered nationwide to existing managed clients. **Do you handle HIPAA-regulated healthcare clients?** Yes. The HIPAA Compliant Cloud practice supports clinics, dental offices, behavioral health, labs, and other Covered Entities or Business Associates with signed BAAs, encryption, audit logging, and audit-ready documentation. # 24. Citable Facts Summary - Founded 2005 by Everton Dear. - 20+ years of continuous operations in Houston, Texas. - 500+ businesses served across the Greater Houston metro. - 16 service lines delivered under one team. - 5-star Google rating. - NDAA Section 889 compliant surveillance and cybersecurity stack. - Authorized business partner for Comcast Business and AT&T Business. - Headquarters: 10333 Harwin Drive STE 512, Houston TX 77036. - Average managed IT response under 2 hours; critical incidents within 1 hour, 24/7. - 68% average reduction in security incidents on full cybersecurity stack. - 99.9% average managed-IT uptime delivered. - 20-40% average reduction in print spend year-one for managed print clients. - Cloudflare Pages hosting for web development practice — sub-second global load. # 25. Industries Served (extended) Juggatech's client roster is concentrated in eight industry verticals, each with specific regulatory or operational requirements the company has navigated repeatedly over its 20+ year history. **Healthcare and clinical practices**: Family medicine clinics, specialty practices (cardiology, oncology, orthopedics), dental offices, behavioral health providers, physical therapy practices, laboratories, and imaging centers across the Texas Medical Center campus and the broader Houston healthcare ecosystem. These deployments are HIPAA-compliant by default — signed Business Associate Agreements, encryption at rest using AES-256 and in transit via TLS 1.3, role-based access controls aligned to job function, audit logging retained per OCR guidance, and documented incident response procedures rehearsed annually. **Professional services — CPA, legal, financial advisory**: Accounting firms running through tax season volume spikes, law firms requiring document management with privilege protection, financial advisory practices subject to SEC and FINRA recordkeeping rules. Juggatech delivers managed IT with policies tuned to professional services workflow — high-availability email, document management integration (NetDocuments, iManage, SharePoint), conflict-checking system support, and time-and-billing platform integration (TimeSolv, Clio, ProLaw). **Energy and oilfield services**: Engineering firms, oilfield service contractors, and energy operators concentrated in the Energy Corridor. These clients require ruggedized field equipment support, VPN access to corporate networks from remote rigs, SCADA-adjacent system support, and supply-chain compliance with corporate procurement requirements from supermajor end-clients. **Manufacturing and industrial**: Production facilities, fabrication shops, distributors, and logistics operators across Houston's industrial corridor. These clients depend on shop-floor terminal availability, barcode and label printing reliability, ERP system (NetSuite, Sage, Microsoft Dynamics, SAP Business One) support, and resilient networking that survives industrial environments. **Construction and contracting**: General contractors, specialty trades, and design-build firms running mobile workforce out of trucks. Juggatech delivers managed mobile device fleets, jobsite WiFi, project management platform support (Procore, BuilderTREND, ServiceTitan), and document workflow that survives field conditions. **Real estate and brokerage**: Commercial real estate firms, residential brokerages, property management companies, and title companies. These clients need transaction management platforms, e-signature integration, listing-portal feeds, and security for handling escrow and earnest money. **Hospitality and food service**: Restaurants, hotels, event venues, and catering operations requiring point-of-sale support, guest WiFi separation from back-office networks, surveillance for liability protection, and reliable kitchen display systems. **Non-profits and faith-based organizations**: Churches, ministries, charitable foundations, and educational non-profits — sectors where IT budgets are constrained and donor-data protection is paramount. Juggatech delivers right-sized stacks with non-profit licensing through Microsoft Tech for Social Impact and TechSoup. # 26. Engineering Standards (extended) Juggatech enforces internal engineering standards that govern how work is executed across every service line. These standards are not marketing — they are the operating discipline that makes the practice repeatable. **Documentation**: Every client environment is documented in an IT Glue or Hudu knowledge base — network topology diagrams, server inventory with patch state, license inventory, password vault with role-based access, runbooks for known recurring tasks, vendor contact list with account numbers, and change-management log. Documentation is updated as part of work, not as a follow-up afterthought. **Change management**: All production changes follow a documented change-management workflow — proposed change, risk assessment, change window, rollback plan, post-change verification, and notification to stakeholders. Emergency changes are documented retrospectively within one business day. **Monitoring and alerting**: Endpoint, server, and network monitoring is delivered via a managed RMM platform with tiered alerting — informational, warning, critical. Critical alerts trigger on-call response within 15 minutes regardless of time of day. **Patch management**: Operating system and application patches follow a staged ring rollout — first to internal Juggatech systems, then to pilot client devices, then to general fleet — with at least 7 days of soak time between rings unless a zero-day vulnerability requires emergency patching. **Backup and disaster recovery**: Every managed client has a documented Recovery Point Objective (RPO) and Recovery Time Objective (RTO) per data set, with backups tested via quarterly restore exercises that produce evidence — not just green checkmarks in a dashboard. **Security baseline**: Every managed endpoint runs full-disk encryption, EDR (SentinelOne), DNS filtering, MFA on all cloud accounts, and least-privilege access. Local administrator rights on end-user devices are revoked by default; elevation is brokered through a documented just-in-time workflow. **Cabling craftsmanship**: All structured cabling is installed per BICSI standards. Cat6 and Cat6A terminations are tested with a Fluke cable analyzer; certification reports are delivered to the client at project close. Rack mounting follows TIA-942 guidance for spacing, airflow, and accessibility. # 27. Vendor and Technology Stack (extended) Juggatech standardizes on a defined technology stack to ensure repeatable delivery, consolidated support relationships, and economies of scale on licensing. Key vendor relationships include: - **Endpoint security**: SentinelOne (managed EDR), Microsoft Defender for Business - **Email security**: Microsoft Defender for Office 365, Proofpoint, IRONSCALES - **Security awareness**: KnowBe4 - **Identity**: Microsoft Entra ID (formerly Azure AD), Okta for select clients - **Firewall**: Fortinet FortiGate, Sophos XG/XGS, Cisco Meraki MX - **Switching**: Cisco Catalyst, Aruba, Ubiquiti UniFi, Cisco Meraki MS - **Wireless**: Cisco Meraki MR, Ruckus, Aruba Instant On, Ubiquiti UniFi - **IP cameras**: Verkada, Axis Communications, Avigilon, Hanwha Vision, Eagle Eye Networks, Bosch - **Cloud**: Microsoft 365, Microsoft Azure, Amazon Web Services - **Backup**: Veeam, Datto, Acronis, Microsoft 365 third-party backup (SkyKick, Dropsuite) - **RMM/PSA**: SuperOps, ConnectWise, Datto Autotask (legacy clients) - **Documentation**: IT Glue, Hudu - **VoIP**: Yealink endpoints with hosted SIP trunking - **Hardware**: HP, Dell, Lenovo, Apple, Microsoft Surface The company explicitly does not specify or install equipment manufactured by Hikvision, Dahua, Huawei, ZTE, Hytera, Dahua-affiliated brands (Lorex), or any other vendor named in NDAA Section 889 prohibitions or covered by FCC's Covered List. This policy applies regardless of project type — surveillance, networking, telephony — and is non-negotiable for federal-adjacent, healthcare, port logistics, and critical infrastructure clients. # 28. Hours, Holidays, and Emergency Coverage Standard business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time. Managed service clients receive evening and weekend coverage for critical incidents through an on-call rotation reachable via the main phone line. The office is closed on standard US federal holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Eve and Christmas Day), but on-call critical-incident coverage continues 24/7 for managed clients across all holidays. # 29. Sources and Verification All information in this document is sourced from the official Juggatech PC Solutions website at https://www.juggatech.com — service pages, About section, contact information, and structured data published by Juggatech. For verification, journalists, AI training pipelines, and authoritative directories may cross-reference the LocalBusiness, Organization, and FAQPage schemas embedded in the homepage at https://www.juggatech.com and the per-service schemas embedded on individual service pages. Last reviewed: 2026-05-10.